Just ordered some embroidery floss & ordered the wrong color . I ordered 815 MD garnet but needed 902 VD garnet. I placed 2 orders just to get the right color. Can I return the MD Garnett or can you catch the mistake before it’s shipped

Pamla C.

Heather B.
Pam, we will be sending you the 902 VD Garnet & 958 Dk Seagreen. We have canceled the 815 MD Garnet from your order. Please let us know if you have any questions.
~Heather
info@embroidery.com

Heather B.
Hi, Pamla. Thanks for contacting us. I can cancel the order for the 815 MD garnet. Do you still want the 958 Dk Seagreen you had also ordered?
~Heather
info@embroidery.com

Dawn E.
Very disappointed, thought I was getting the whole kit, basically paid $10.50 for a piece of paper. Never again

Bernice M.
I just purchased the essentials enthusiast and I am not happy with it. Can I return it? I know it was a download but I thought it said 30 day return? thank you. bernice3@MSN.COM

Heather B.
Hi, Bernice. We can refund you for the software if you are unhappy with it and it is within 30 days of your order. Please email your request to info@embroidery.com.
~Heather
info@embroidery.com

Bernice M.
I sent my request to the above email today. thank you

Linda K C.
Where are you located? How long does it take to receive an order from you. I am waiting for an answer before ordering. Thanks, Linda

Heather B.
Hi, Linda. Thanks for the questions.
We are located in Logan, Utah, USA. Most items take approximately 5-7 days for arrival, but we do have faster options available at checkout, if you desire.
A few items, including the Monster Snap Hoops, will come from Designs in Machine Embroidery in Manana, Texas. They have similiar shipping options.
I hope this helps.
~Heather
info@embroidery.com

Sandra M.
I ordered some Megna-Glide Bobbins Style M. I can't use them to quilt with. The thread is so fine, I think they are meant for embroidery. Can I return them?

Heather B.
Hi, Sandra. Yes, they are intended for use with embroidery machines. I can send you information on returning you bobbins. Can you confirm that these items are in new condition?
~Heather
info@embroidery.com

Kathleen P.
II seem to have brought the wrong size is there anything I can do.

Heather B.
Yes there is, Kathleen. I can exchange for the correct size. Please let me know which design it is and which size you'd like to exchange for. Also, please confirm that you have deleted the file in the wrong size. After that, I can go ahead and exchange the items.
Thanks,
~Heather
info@embroidery.com

Kathleen P.
Thanks Heather, I believe the size I need for my machine is The 18 Count for SUD 9343. I have deleted the all files for original order . Awaiting your replyThanks again Kathleen

Heather B.
Thanks, Kathleen. I have made the exchange and the smaller 18 Count design is now in your My Designs page at Embroidery.com, available for you to download at any time:
https://www.embroidery.com/mydesigns.ec
Please let me know if I can assist you further.
~Heather
info@embroidery.com

Kathleen P.
Hi I have just been into my designs and the large one is the only one showing? Not certain what to do. Kathleen

Heather B.
Hi, Kathleen. I have checked and I made the exchange correctly, but I made a NEW order instead of adding it to your original order, so you'll need to go to that order INSTEAD of your original order. Sorry for the confusion.
https://www.embroidery.com/mydesigns.ec?OrderID=98...
~Heather
info@embroidery.com

Kathleen P.
Hi Sorry , but when I click on the new order 981268 it still comes up at the SUD 9343 14 count which is the large one again. Regards Kathleen

Heather B.
Oops, I'm so sorry about that, Kathleen! Try again. I think I've got it fixed now.
Thanks,
~Heather
info@embroidery.com

Kathleen P.
Thanks Heather I have it and looking forward to doing the design. Thanks again for all your help. Kathleen

Melissa B.
how does this work? I bought a dirt bike one... Do I have to download it and make myself? I was hoping it be mailed to me and I just have to put it on a blanket.... I dont sew so I'm so confused.

Melissa B.

Heather B.
Okay, thanks, Melissa. I am emailing it to you now.
~Heather
info@embroidery.com

Heather B.
Hi, Melissa. I think you mis-understood what you are ordering. The item you ordered is a digital file for an embroidery machine that can be saved to a computer or flash drive from our website and transferred to an embroidery machine. Embroidery.com does not sell pre-made patches. If you'd like a refund request form, please let me know and I will email you a copy.
~Heather
info@embroidery.com

Bette C.
I bought the snowman tp and didn't find the buttons for the middle of him.. was it sold separate?? Do you keep the items I buy in a file somewhere?? Bette

Heather B.
Hi, Bette. Thanks for the message. The Snowman TP buttons are available for you to download at any time from the My Designs page at Embroidery.com:
https://www.embroidery.com/mydesigns.ec
Please let us know if we can help you further at this time.
~Heather
info@embroidery.com

Lauri R.
Need a 3 letter script monogram for a quilt with the wedding date below it...! Thanks, LR rogersgw1@gmail.co

Heather B.
Hi, Lauri and thanks for the question. If you own an embroidery machine and are looking for a nice monogram, we carry a lot of options. I recommend adding the wedding date in your embroidery software or with the fonts built in to your machine. Here's a link to the monograms we carry:
http://www.embroidery.com/Machine-Embroidery-Alphabets-and-Monograms.ec
If you're instead looking for someone to do the embroidery for you, follow this link and look under the section "Embroidery Companies' Sites."
http://www.embroidery.com/help.ec?docid=264
~Heather
info@embroidery.com
Mary P.